Microsoft magic!

I don't believe I mentioned it here, but I recently got a new job doing IT support in an office. This week, the main IT guy is on vacation, so I'm on my own for the first time, and today I got my first support call.

"Hey, can you come figure out why such-and-such program isn't launching for me?" co-worker says to me, so I go to her desk. I fiddle about for a minute, checking out whether her connection is working. Finding nothing useful, suddenly the lightbulb comes on over my head. Aha! The old classic!

"Why don't you turn off your computer and reboot, and see if that solves the problem?"

It worked.